Frequently Asked Questions

You can register for any public course offering on our web site at www.cascadetraining.com or by calling our customer support staff at 877-277-6778 during business hours. If you are an employee of a facility or entity that is contracted with the Cascade Training Center and you have been issued a coupon code, you will need to register online through a portal specifically set up for your organization. Contact your training administrator/manager or contact our customer service staff for more information.
If you have been issued a coupon code you will need to register on the web via the portal address specific to your facility. Contact your facility manager or the Cascade Training Center customer support staff at 877-277-6778 to get your facility specific web portal address.
Your AHA eCard will be sent within 72 hours of course completion. Click here to watch a video of the eCard activation process. Click here for a written overview of this process.
If you have previously claimed an eCard, it can be found by visiting www.heart.org/cpr/mycards. Under the section titled "Students," input your name and email address OR your eCard credential ID, and then click "Search." You will be prompted to enter the answer to the security question you created upon claiming your eCard.
If you cannot attend your scheduled course, you must contact the Training Center at least 48 hours prior to the start time of the class by phone at 877-277-6778 or by email at training@cascadetraining.com. The Training Center staff will move you to another available course or issue a course credit (see "What if I have to cancel my enrollment in a class?"). You cannot transfer your enrollment online.
The Cascade Training Center does not offer refunds once your registration is complete. If you have an emergency that makes you unable to attend the course, you must contact the Training Center 48 hours prior to the start time of the class. The Training Center Staff will move you to the next available course or issue a course credit. Course credits can only be applied to the same type of course, cannot be used by another person and must be used within 90 days of the missed course. Once a credit is applied, the student must attend that course as a credited course will not be refunded or credited a second time.
Once a course fills to capacity it is no longer visible on our web site or portal systems. If you have questions about your course or would like to get another confirmation email sent to you, please contact 877-277-6778. https://www.youtube.com/watch?v=MsqWunmWgu0
Customer support staff can be reached at 877-277-6778, Monday - Friday 8:00AM - 5:30PM PST, excluding holidays. You can contact our staff 24/7 via email at training@cascadetraining.com and our emergency voicemail system is accessible through our toll-free number after hours.