Frequently Asked Questions

The Cascade Training Center is happy to validate any course certificate/credential that has the Cascade Training Center information on it as the credentialing entity. We require that the documentation that you are asking to be validated be emailed as an attachment to our customer service center with the information of the person(s)/entities requesting the validation. Email attachments to: training@cascadetraining.com If the documentation is double sided, please include both sides in your email attachment.

If you are trying to validate an AHA eCard, please visit www.heart.org/cpr/mycards. Under the section titled "Employers," simply input the eCard credential ID and click "Submit." A PDF file will automatically download containing the student's AHA eCard. If you receive a message saying "Invalid eCard number. Please re-enter." this may mean that the student has not yet activated their eCard. If the student does not know how to activate their eCard, they can contact our staff at 877-277-6778 or training@cascadetraining.com for assistance.

AHA eCards are issued within 72 hours of course completion from eCards@heart.org. Please keep in mind that if your course takes place over the weekend, we will not have administrative staff available until Monday morning. We will do our best to get your eCard issued as soon as possible after that. If you do not see your eCard activation email within 72 hours, check your Spam or Junk folder for an email from eCards@heart.org. If you do not see the email there, please call our staff at 877-277-6778 to confirm that your email address was input correctly.

Click here to watch a video of the eCard activation process. Click here for a written overview of this process.

If you have previously claimed an eCard, it can be found by visiting www.heart.org/cpr/mycards. Under the section titled "Students," input your name and email address OR your eCard credential ID, and then click "Search." You will be prompted to enter the answer to the security question you created upon claiming your eCard.